What information do we collect?
We collect information from you when you register your appointment details successfully on our site, and when you submit your enquiry via our contact form.
When booking or submitting an enquiry on our site, you may be asked to enter your name, address, type of enquiry and e-mail address. These details will be automatically registered on our secure client database. You may, however, visit our site to simply browse pages without entering any data.
When submitting data via the contact form, we record the IP address that the enquiry originated from. We also may retain server logs which include the IP address of every request to our server.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience — your information helps us to better respond to your individual needs.
To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to appointments or in response to your user name, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
What is your data retention policy?
We will make a good faith effort to:
Retain server logs containing the IP address of all requests to this server no more than 90 days.
Retain the IP addresses associated with registered users and their submitted form data no more than 5 years.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognise your browser including the five steps of any appointment system process.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
If you have an account on this site, or have raised support tickets via our client system, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.